In order to facilitate the applicants at the Police Stations, Front Desks/Reception Rooms have been established throughout Punjab. These Reception Rooms are being run by civilian female and male officials of the I.T. branch.
In order to entertain the complaints of the visitors a Complaint Management System (CMS) software is functional, the complainants are issued an E-Tag after receiving their applications. Once the application is entered into the system its follow up is monitored by Senior Supervisory Officers and Provincial Monitoring Room located in the Central Police Office, Lahore till the matter reaches its logical conclusion. If required the application is also typed for the applicant in the Reception Rooms.
Police Station Record Management System (PSRMS) has been operational in all Police Stations of Punjab. Presently all FIRs are being entered in the system and corresponding entries into different registers are done electronically by the system itself. The supervisory officers can see status of a specific case and also obtain other information like recovery, witnesses, sureties, case diaries, name of victims, name of accused, name of witnesses, challan date, next date of hearing, gender of victims etc.